Insurance Vacancy

Country Manager

Milvik (Bima) - Nigeria

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Job description

Purpose

Bima is a young company, focusing on selling and managing end-to-end mobile microinsurance products and services to mobile operators in emerging markets. We are currently looking for a dynamic, passionate and experienced person to launch and manage our operations in Nigeria.

Responsibilities of Country Manager

Bima does not have operations in Nigeria today. We expect the Country Manager to come into the market before the launch of our operations and support in business development activities including product and business plan development, company registration, partnership scouting and negotiations, etc. Once a plan has been signed off we expect the Country Manager to drive all launch activities and eventually manage day-to-day running of the operation.

Day-to-day operational running of our Bima entity in the local market, including P&L responsibility, stakeholder management, product management, new product development, administration of distribution channels, and people management.

Overall, the Country Manager must be attuned to value the details as well as be able to understand and drive towards the big picture. Analytical and quick thinking in a fast-paced environment are essential. The Country Manager is an enthusiastic problem solver and thrives on being engaged at all levels of the operation in Nigeria. As the key point of contact for both the mobile operator and the local team, the Country Manager plays a pivotal role in the success of our local operation.

Initially working closely with the Global Head of Business Development, and subsequently reporting to a Global Director within the Bima Group.

Specific responsibilities include:

·         Drive the definition of Bima’s business model in Nigeria, including partnership scouting and negotiations, company & legal structure and product concept and pricing

·         Build Nigeria operations from scratch, including company registration, licence application, office set up, recruitment of agent network, contractual negotiations, etc.

·         Execution of current plans and development with the Global Director of new initiatives for the operation in the market - working with local Bima team, local mobile operator team and local insurance company to achieve agreed mid and long term plans and goals

·         Responsible for meeting subscriber targets and cost efficiency initiatives for the local entity as a whole (P&L responsibility)

·         Carry out day-to-day activities and monitor performance of members of the local team (including a project manager and sales agents) and ensure work is progressing as planned

·         Manage schedules, budgets, financials, and overall company organization to ensure plans and new projects are clearly communicated, understood and executed upon

·         Ability to multi-task across several initiatives

·         Effectively and efficiently plan and prioritize all resources working across the operation based on company goals

·         Actively monitor risks to foresee potential issues and proactively identify solutions to address them in advance

·         Consistently identify new opportunities and needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs

·         Consistently manage client relationship and expectations, ensure delivery of the highest quality service, and solicit and act on client feedback

Desired Skills and Experience

Languages: fluent in English and local language is a plus

5 years minimum work experience within an implementation/operational role in the telecoms space, consulting or equivalent experience in PMO in this sector

Experience within Africa, Latam and emerging Asia Pac or insurance industries is a plus but not a must.

Looking for someone eager to live and work in Lagos (relocation expected) and enthusiastic about launch, running and developing a an operation

Demonstrated ability to motivate, support and understand different stakeholders and cultures, ideally in emerging markets

Strong attention to detail, with focus on stakeholder management, product management, product development and performance of distribution channels

About this company

Milvik (trade name 'Bima', meaning 'insurance' in Swahili, Bengali and Hindi) provides an end-to-end mobile insurance solution for mobile operators in emerging markets. 
Bima's objective is to improve mobile operator KPIs (ARPU, churn, direct revenue) and to increase the penetration of insurance in the emerging world by using specially designed insurance products to drive both initiatives.

Bima takes care of all activities surrounding the launch of a mobile insurance product, becoming like an outsourced product team for mobile operators and local insurance companies, including:
- Insurance administration: agreement with local insurance partner & regulator; Claims administration
- Technical solution: using our proprietary Mobile Insurance Platform (MIP)
- Customer registration (through agents and handset registrations)
- Product development & Marketing know-how
- Market Research capabilities

Since Bima's inception in late 2010, it already has operations in Ghana, Tanzania, Senegal, Mauritius, Bangladesh, Sri Lanka , Indonesia and Honduras and is expanding rapidly throughout Latin America, Africa and Asia - changing the way the emerging world see and experience insurance by using the one thing that is ubiquitous: mobile phones.

Over 7m people have already registered for our insurance products. And mobile operators have already seen significant improvements in ARPU, churn and direct revenue as a result of rolling out this product.