Manager - IT Infrastructure
Airtel
Nigeria – Nigeria
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About this job
Job description
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The Role is responsible for
maintaining and managing Enterprise Hardware infrastructure which manages
in-house developed and applications sourced from various third party vendors
including IBM, Comviva, Avaya etc.
Responsible for maintaining uptime,
enhancements as per Business requirements, integration & Support of
Hardware. Major Hardware include IBM/HP Servers, Enterprise Storage Systems,
High end Backup and recovery devices, CISCO/Juniper Networks Switches and
devices, High end Firewalls, IDS etc..The Hardware Infrastructure houses BSS
systems like CRM, Billing, Service Delivery Platform, Business Intelligence,
ERP, Sales Systems etc.
Required to work in an outsourced
environment with deliveries through Strategic Partners and vendors.
EXPECTED END RESULTS:
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Scan technology horizon and track
emerging standards and trends
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Adopt future proof technology
·
Ensure uptime of Hardware (Servers,
Storage, Network devices, DC Infra, and Services as per agreed SLAs with the
Partners & Vendors)
·
Backup and recovery
·
Disaster Recovery Solutions and
management
·
Connectivity Infrastructure
management
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Engage in standard Incident, Problem,
Change and Risk Management of the IT Infrastructure.
·
SLAs, RCAs reviews and management
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Capacity management with the Partners
and Vendors based on business requirements
·
Continuously engage with Business
& Technology departments to understand the issues, requirements and engage
with the Partners for proper resolution and delivery of services as per agreed
time and SLAs.
·
Ensure System integration of various
solutions with IT, Network eco Systems, VAS & 3rd party vendors to ensure
the proper management of Hardware and Services.
·
Engage with the Projects team /
delivery team and solution engagement teams for Operationalizing of the
Project. Engage in ‘Build-to-Operate’ activities
·
Work in close co-ordination with
Network team for selecting and implementing end to end Solutions.
·
Implementation of end to end service
path and revenue path of the customer
·
To ensure high level of clarity and
continuity in communication with the strategic partner team in order to ensure
provision of best services for the organization.
Desired Skills and Experience
·
Engineer/Graduate with IT/Telecom
subjects + Certification in ITIL, PM etc.
·
8 to 10 yrs in mid to large size
organisations
·
Preferable working experience in Telecom
environment, understanding of BSS, CCT, IN’s, SMSC’s, GPRS, CCN infrastructure
·
Should have worked in multi vendor
networks and have good knowledge of different standards.
·
Good understanding of Network / IP
protocols
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Understanding of IT systems and Applications
like Billing, CRM, ERP, Sales Systems etc..
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