Manager Operations & Maintenance (Networks)
Airtel Nigeria – Nigeria
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About this job
Job description
Uptime
Improvement for Sites where the other Opcos are present on airtel Towerco sites
only:
Drive and
Lead the Strategy for O & M at Tower Co to sensure:
High
Availability of Network
Delivery
of high level of service to enhance Customer Experience
Deployment
of best in class processes for effective functioning of O&M function in the
OpCo.
Adherence
to the defined SLAs & quality parameters
Assess O
& M systems, methods and procedures to determine the most cost efficient
way of delivering services while achieving the highest levels of client
satisfaction and quality.
Provide
inputs on O&M Function towards the development of the AOP for Tower Co.
Devise and
implement strategies and recommend ways of reducing the Opex related to energy.
Drive
effective operations of O&M Function
Periodically
review functional KPIs and direct the O& M team to ensure a very high
availability of the network to deliver world class customer experience.
Formulate
and recommend the improvement targets, identify the variances and ensure the
execution of process improvement plans.
Ensure
that the O &M team comply to processes and procedures to provide world
class client satisfaction and reliability
Handle
escalations and facilitate resolution of issues
Ensure
high level of Customer Engagement through interaction with Key Customers as
well as through provisioning of high level of service.
Customer
Management:
Engage
with key executive of the operator companies to develop and nurture customer
relationship.
Personally
intervene, if needed, and facilitate resolution of issues through appropriate
directions to the team.
Periodically
review the data on the status of all operations to identify opportunities for
driving efficiency and improved customer service.
Engage
with the heads of other functional teams at Tower Co for meeting SLA’s and
ensuring smooth operations.
Ensure
that there are no penalties levied on towerco by the guest operator.
Desired Skills and Experience
Engineering
Graduate preferably Electrical engineering
Telecom
Industry exposure of 8 + years.
Experience
with service providers and equipment vendors in O&M, product lifecycle
management, technical analysis.
Prior
experience of handling of O & M process
Effective
team management and project management skills
Leadership,
coaching and mentoring skills
Effective
communication skills
Extremely
detail oriented
Deadline
and closure oriented
Demonstrated
ability to influence people
Issue and
conflict resolution
Personal
Initiative to keep abreast with regulatory requirements for risk and controls
About this company
Airtel Nigeria (Airtel Networks
Limited), a leading mobile telecommunication services provider in Nigeria and a
member of Airtel Africa Group, is committed to providing innovative, exciting,
affordable and quality mobile services to Nigerians, giving them the freedom to
communicate, rise above their daily challenges and drive economic and social
development. The company made history on August 5, 2001 by becoming the first
telecoms operator to launch commercial GSM services in Nigeria and has scored a
series of many "firsts" in the highly competitive Nigerian
telecommunications market including the first to introduce toll-free 24-hour
customer care; first to launch service in all the six geo-political zones in
the country; first to introduce affordable recharge denominations; first to
introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
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