VACANCY FOR Regional Customer Service Manager Transquisite Consulting – Nigeria

Regional Customer Service Manager

Transquisite Consulting – Nigeria

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About this job

Job description

We are looking for a Regional Customer Service Delivery Manager to join a global brand. The successful candidate would have strong relationship management skills and ensure that a high level of customer service is delivered throughout the region.

You will be responsible for planning and implementing the remaining phased transition of all customer services activities in the region towards a centralised model. 

Experience in Change Management is essential as you would be developing appropriate reporting mechanisms to fit in with the objectives of the UK Customer Service Head Office and provide periodic updates on key customer service performance measures in the region, to both regional and Service Delivery stakeholders.

Your role is not only a customer service delivery role but also a  retention role ensuring that the corporate consumers are retained and implement any local interventions endorsed by the national office head.

In so doing, this job performs a pivotal role in ensuring the continuation of The company’s sustainable growth,

Desired Skills and Experience

·        Extensive experience working or covering the Sub-Sahara, demonstrating thorough understanding of the market 

·        Knowledge of key customer service metrics and techniques for evaluation of customer service satisfaction and quality performance

·        Strongly customer focused, displaying and fostering positive attitudes at all times

·        Advanced interpersonal skills with the ability to understand and challenge internal customer needs and forge productive, trust based relationships with senior management across the organisation

·        Good influencing skills in order to deliver change in the region 

·        Highly motivated, proactive and practical individual, able to work under pressure and balance various requests for assistance

·        Call centre management experience, including high level reporting to senior management on key performance metrics

·        Previous experience of managing the transition of Customer Service operations from a local to a more global model is desirable

·        Experience of identifying and delivering process improvements in a customer service industry

·        Experience of working across different countries and cultures with particular experience in the geographical territory the role supports

·        Experience of managing others to drive performance

·        Experience of managing and being managed remotely

PLEASE NOTE: Only apply for this role if you have the suitable experience and only those will be contacted

About this company

Transquisite Consulting is a Recruitment, Training and Business Consultancy operating in the UK and Nigeria. We offer bespoke comprehensive services with the objective to develop businesses to reach their maximum potential through the recruitment and the professional development of employees and their business processes.

RECRUITMENT & EXPATRIATE SERVICES

We specialise in:

• Permanent
• Contract
• Temporary
• Expatriate Recruitment

EXPATRIATE SERVICES

• Visa Processing
• Airfare and Airport Logistics
• Accommodation
• Cultural Adaptation Programmes

LOCAL AND INTERNATIONAL TRAINING

Our team of certified industry trained Training Managers provide programmes for organisations that want to develop their staff in various areas. Our courses are bespoke and we will sit down and identify the needs with you and provide a programme suited to you to be held either on your premises or internationally depending on the nature of the training,

STRATEGIC BUSINESS CONSULTANCY

Transquisite develops an Initial Solutions Proposal with the objective of enhancing your brand as a whole by identifying the needs of the organisation to assume its place as a market leader in one of the fastest growing economies in Africa.

Our main focus is on establishing each of our clients as a leader and dominant force within their particular industry.This involves forming a dedicated team of strategists for each client and sourcing other experts and providers to surround them with the tools and resources needed for success