About this job
Job description
Purpose
To lead the definition and delivery of Enterprise Solution development initiatives for Airtel Business
The role holder manager will have full ownership of product development portfolio for Solution services. These portfolios will continually evolve as one initiative is delivered and a new one is identified and will form a core part of the individual’s objectives.
New Product/ Service Delivery
- Commercial lead for the development of Airtel Business products and proposition from concept to launch, taking responsibility for conceptualization, scoping, implementation and operationalization
- Develop new products and services within the distinct Airtel Business brand and ensure effective hand-over to the segment management team and relevant in-life product managers
- Scoping of the technical and operational feasibility of bringing product proposition to market. Documentation of detailed business, process and functional requirements for product concepts to support product and proposition launches
- Work with the IT and network teams to develop a working understanding of the technical deliverables required to meet the business needs and ensuring that any the proposed solution will be fit for purpose and commercially viable.
- Manage the trade-off between speed to market, cost and quality throughout he lifecycle of the project engaging stakeholders as required
- Manage and maintain project budget, controlling and analyzing impacts of changes as the project proceeds through it life cycle.
- Working with appropriate Segment team and marketing communication teams to ensure appropriate ‘go to market plans’ are in place for all new product/proposition initiatives
Product Management, proposition Development, Revenue and Margin Management
- Lead all tariffs and pricing approvals
- Work with Airtel stakeholder community to develop competitively priced value proposition and packages which generates agreed margins for products and services.
- Ensure high level of customer and network experience for the segment
- End-to-end management of existing Enterprise products (Solutions) and value propositions to meet targets for profitability and revenues, as agreed with the Head, Product Management/ Development
Business Analysis, Data analysis, Usage and Retention analysis and Intervention
- Manage each in-life products and services on a profit and loss account basis, using financial performance data to make individual product investment and withdrawal decisions, proposing and implementing changes required to optimize performance through Customer incentives plans, Sales incentives plans, Upgrade, Cross Sells
- Analyze the daily, weekly and monthly reports, region wise and at pan OPCO level to understand the trend of customer demands and acceptability inclination
Total Quality Management
- Develop the standard for ensuring companywide operational readiness and go/no go decision gates for all product launches
- Documentation of detailed business, process and functional requirements for product concepts to support product and proposition launches
- Full integration of quality management processes and their effective deployment on a day-to-day basis.
- Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded
- Ensure that all product launches are supported by end to end definition of the customer journey from lead to cash to trouble resolution, in order to deliver optimal customer experience and first time right in all product launches
Commercial Viability assessments
- Work with Segment teams and all stake holders to develop financial appraisal model as a decision gate prior to product development kick off
Market and Customer insight
- Use market gap analysis and segmentation data on the Nigerian enterprise solutions market to identify opportunities for additional products and services. Present compelling business cases for new products, demonstrating return on investment.
Cross Functional Engagement and Support
- Work with all relevant stakeholder in the definition, impact assessments and development of new products. Stake holders include but are not limited to IT, Networks, Legal and Regulatory, Marketing, Customer service, Supply chain, External vendors, HR, and Regional sales teams
Trade and Sales team information dissemination and Training
- Carry out training needs analysis and deliver appropriate training to support every product launch
- Effective interpretation and cascade of all new enterprise value propositions to the regional Enterprise sales team
Effective Competitor analysis and Intelligence
- Effectively liaise with all relevant stake holders in analyzing competitor’s activities as well as relevant market development and proposing pre-emptive counter measures which may be in the form of new product initiatives
Team Management
- Provide clarity of purpose to team members
- Ensure effective prioritization of product development activities and alignment of such to the overall SBU and company wide objective
- Coach, mentor and guide team members, ensuring high motivation and engagement
- Put in place training and development plan for members of the team
Desired Skills and Experience
Educational Qualifications & Functional / Technical Skills
- A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business related discipline
Key Decisions
- Responding to market dynamics and recommending measures to increase sales and revenue from existing & new accounts.
Major Challenges
- Driving exponential business growth across all regions
- Limited IT capabilities of data management and segmentation of this segment
- Creating visibility of Airtel products and services
- Effective delivery and timely communication of all schemes and product launches to existing and potential Corporate accounts
Relevant Experience
- 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level handling independent businesses.
- An in-depth knowledge of enterprise systems is highly desirable
- Relevant experience in Telecom industry is desirable
- Product Management, Business Analysis and Planning, Product Development, Strategic Sales Management, Channel management, Key account management, Presentation, Business Case Development.
- Product Development
- Business Process Engineering an re-engineering
- Ability to use market research gap analysis to develop profitable products and services.
- Knowledge of the Nigerian enterprise solutions market.
- Ability to exercise "thought leadership" throughout Airtel and customer organizations.
- Analytical thinker who can plan/execute action to exploit business opportunities.
- Ability to present compelling business cases for investment in new products and services development.
- Utmost professional integrity.
Other requirements
- Innovative
- High drive for results
- Analytical & strategic
- Team Player; Confident, and Objective
- Attention to detail/ excellent oral and written communication skills
- Good presentation skills
- Ready to achieve beyond set target
About this company
Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
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