Senior Implementation Delivery
Specialist
EMC - Lagos
Apply now at Company's website
Job description
At the
EMC Backup Recovery Systems division, you will have the opportunity to turn
your ideas and initiative into a career with the world's information
infrastructure leader. Our product portfolio consists of a best-of-breed
combination of backup and archive products, including EMC Data Domain, the
Number 1 deduplication storage system, and EMC Avamar, the Number 1
deduplication software and system. EMC has a commanding market lead in backup
and recovery. IDC's latest report on a purpose built backup appliances
shows EMC with 65 percent market share, 4x our nearest competitor. We are
looking for the best and brightest to join our team and help take us to the
next level in the backup, recovery and archive market. If you are looking for a
work environment that thrives on diverse perspectives and technological
excellence, the EMC Backup Recovery Systems division is for you.
Provides custom integration implementation support on EMC products involving software, at the customer site, including pre-site inspection, initial installation, implementation, customization, integration and outline orientation for the customer. Works closely with EMC Sales, Customer Service, Project Managers and other TS personnel, Corporate Technical Support and the customer to ensure a smooth implementation and transition from start-up to integration/production mode. Capable of working with minimal supervision. Considered an expert in the implementation and use of EMC software and hardware products. Knowledgeable of industry best practices in the implementation of complex storage environments. Demonstrates strong interpersonal skills with EMC Sales, TS and external customers.
· Represents EMC in a professional manner to customers, EMC Partners and other EMC personnel at all times. Trains customer personnel when authorized by TS Management. Provides support and instruction to less experienced co-workers, through classroom training sessions or on-the-job mentoring. Acts as a mentor and assists or presents training development environments to peers, customers and other organizations. Acts as back up to Project Manager or to provide technical team leadership on specific implementations. May be required to act as Project Manager on less complex implementations.
· Performs according to established safety standards. Reports unsafe situations and recommends improvements.
· Supports and reports to engagement Project Manager while assigned to active customer engagements. Advises Project Manager on Level of Effort required to perform the assigned software implementations. Ensures that all project communication with the customer goes through the engagement Project Manager.
· Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Keeps Project Managers informed of activities, alerting of any issues promptly. Provides updates to EMC case tracking system and or other technical applications for Software implementation and Problem Reporting/Resolution. Completes end-of-project reports.
· Tracks, maintains and reports any travel and expense activities which are re-billable to the customer based on the engagement's Statement of Work.
· Seeks advice or assistance from TS management and/or CS Technical Support as required during difficult customer situations. Works in conjunction with EMC CS or TS colleagues to ensure effective resolution of technical issues encountered during implementations.
· Installs EMC software products in a Mainframe and/or Open Systems hardware environment per the specifications in the Statement of Work, Scope document, Architecture Design Document or Project Manager direction. Performs highly complex and/or extended-stay software implementations. Successfully manages relations with Customers utilizing well-developed negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. Supports Program Managers, Project Managers and Solutions Architects in developing Scopes of Work and Project Plans. May also occasionally support other activities as needed.
Provides custom integration implementation support on EMC products involving software, at the customer site, including pre-site inspection, initial installation, implementation, customization, integration and outline orientation for the customer. Works closely with EMC Sales, Customer Service, Project Managers and other TS personnel, Corporate Technical Support and the customer to ensure a smooth implementation and transition from start-up to integration/production mode. Capable of working with minimal supervision. Considered an expert in the implementation and use of EMC software and hardware products. Knowledgeable of industry best practices in the implementation of complex storage environments. Demonstrates strong interpersonal skills with EMC Sales, TS and external customers.
· Represents EMC in a professional manner to customers, EMC Partners and other EMC personnel at all times. Trains customer personnel when authorized by TS Management. Provides support and instruction to less experienced co-workers, through classroom training sessions or on-the-job mentoring. Acts as a mentor and assists or presents training development environments to peers, customers and other organizations. Acts as back up to Project Manager or to provide technical team leadership on specific implementations. May be required to act as Project Manager on less complex implementations.
· Performs according to established safety standards. Reports unsafe situations and recommends improvements.
· Supports and reports to engagement Project Manager while assigned to active customer engagements. Advises Project Manager on Level of Effort required to perform the assigned software implementations. Ensures that all project communication with the customer goes through the engagement Project Manager.
· Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Keeps Project Managers informed of activities, alerting of any issues promptly. Provides updates to EMC case tracking system and or other technical applications for Software implementation and Problem Reporting/Resolution. Completes end-of-project reports.
· Tracks, maintains and reports any travel and expense activities which are re-billable to the customer based on the engagement's Statement of Work.
· Seeks advice or assistance from TS management and/or CS Technical Support as required during difficult customer situations. Works in conjunction with EMC CS or TS colleagues to ensure effective resolution of technical issues encountered during implementations.
· Installs EMC software products in a Mainframe and/or Open Systems hardware environment per the specifications in the Statement of Work, Scope document, Architecture Design Document or Project Manager direction. Performs highly complex and/or extended-stay software implementations. Successfully manages relations with Customers utilizing well-developed negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. Supports Program Managers, Project Managers and Solutions Architects in developing Scopes of Work and Project Plans. May also occasionally support other activities as needed.
Desired Skills and Experience
Desired
Skills and Experience
· Deep understanding of Oracle Database (multiple versions) and RAC. Possesses strong knowledge of products, tools, services, messages and content associated with Oracle solutions.Solid understanding of replication technologies.
· Six+ years experience with Microsoft Exchange 20xx technology. Deep knowledge/experience of Microsoft Windows and Exchange consolidations & migrations. Understanding of replication technologies required.
· Strong understanding of SAP applications, SAP NetWeaver, BASIS administration, and SAP infrastructure.
· Possesses deep knowledge of products, tools, services, messages and content associated with SAP solutions.
· Deep understanding of SQL Server + SharePoint technologies.Solid knowledge/experience of Microsoft Windows and SQL Server + SharePoint consolidations & migrations. Solid understanding of replication technologies required
· Deep understanding of Oracle Database (multiple versions) and RAC. Possesses strong knowledge of products, tools, services, messages and content associated with Oracle solutions.Solid understanding of replication technologies.
· Six+ years experience with Microsoft Exchange 20xx technology. Deep knowledge/experience of Microsoft Windows and Exchange consolidations & migrations. Understanding of replication technologies required.
· Strong understanding of SAP applications, SAP NetWeaver, BASIS administration, and SAP infrastructure.
· Possesses deep knowledge of products, tools, services, messages and content associated with SAP solutions.
· Deep understanding of SQL Server + SharePoint technologies.Solid knowledge/experience of Microsoft Windows and SQL Server + SharePoint consolidations & migrations. Solid understanding of replication technologies required
Local
candidates preferred (no visa sponsorship)
About this company
EMC
provides the technologies and tools that can help you release the power of your
information. We can help you design, build, and manage flexible, scalable, and
secure information infrastructures. And with these infrastructures, you'll be
able to intelligently and efficiently store, protect, and manage your
information so that it can be made accessible, searchable, shareable, and,
ultimately, actionable. We believe that information is a business’s most
important asset. Ideas—and the people who come up with them—are the only real
differentiator. Our promise is to help you take that differentiator as far as
possible. We will deliver on this promise by helping organizations of all sizes
manage more information more effectively than ever before. We will provide
solutions that meet and exceed your most demanding business and IT challenges.
We will bring your information to life.
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