Performance Analysis Manager (Enterprise Business)
Airtel Nigeria - Nigeria
Apply now on company’s website
- Experience
Mid-Senior
level
- Job function
Business
Development
- Employment type
Full-time
- Industry
Telecommunications
- Job ID
13104478
About this job
Job
description
·
Interface customers on regular basis
·
Monitor Enterprise network performance 24x7 of each customer.
·
Circulate the performance reports daily to each customer and all
internal stake-holders.
·
The performance report should include at least service up time,
usage, throughput, outages, Quality KPIs, etc.
·
Ensure that the customer service KPIs are delivered as agreed
·
Generate downtime reports to be used for customer
refund/compensation based on agreed contract
·
Any service degradation should be immediately escalated to right
people for resolution. Also share it with the customer with severity.
·
Lead and get fully involved in the resolution process in case of
service degradation.
·
Generate spares requirements, initiate actions for procurement
of spares and do the management of spares
·
Study the RCA and implement the recommendations given in the RCA
to avoid repeat failure in future.
·
Coordinating technical support from OEMs (i.e. Huawei, Ericsson,
Aviat, Cedarview, etc.)
·
Creating and developing the database of the performance logs.
Analyzing the logs and generating SLA reports.
·
Request & analyze regular reports from Enterprise Help Desk
Team Lead on quality/productivity & query/request types
Desired
Skills and Experience
·
Bachelor of Engineering Degree
·
Sound knowledge of enterprise network architecture and
technologies, service assurance, customer complaint handling and
resolving.
·
Database maintenance, Analytical and Presentation skills
·
Minimum 8 years in the similar field. Customer service
experience will be an added advantage
About this company
Airtel Nigeria
Airtel Nigeria (Airtel
Networks Limited), a leading mobile telecommunication services provider in
Nigeria and a member of Airtel Africa Group, is committed to providing
innovative, exciting, affordable and quality mobile services to Nigerians,
giving them the freedom to communicate, rise above their daily challenges and
drive economic and social development. The company made history on August 5,
2001 by becoming the first telecoms operator to launch commercial GSM services
in Nigeria and has scored a series of many "firsts" in the highly
competitive Nigerian telecommunications market including the first to introduce
toll-free 24-hour customer care; first to launch service in all the six
geo-political zones in the country; first to introduce affordable recharge
denominations; first to introduce monthly free SMS and first to introduce
monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more nigerians.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
No comments:
Post a Comment