Vacancy at Airtel

Manager - IT Infrastructure

Airtel Nigeria – Nigeria

 

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About this job

Job description

·        The Role is responsible for maintaining and managing Enterprise Hardware infrastructure which manages in-house developed and applications sourced from various third party vendors including IBM, Comviva, Avaya etc.

Responsible for maintaining uptime, enhancements as per Business requirements, integration & Support of Hardware. Major Hardware include IBM/HP Servers, Enterprise Storage Systems, High end Backup and recovery devices, CISCO/Juniper Networks Switches and devices, High end Firewalls, IDS etc..The Hardware Infrastructure houses BSS systems like CRM, Billing, Service Delivery Platform, Business Intelligence, ERP, Sales Systems etc.

Required to work in an outsourced environment with deliveries through Strategic Partners and vendors.

EXPECTED END RESULTS:

·        Scan technology horizon and track emerging standards and trends

·        Adopt future proof technology

·        Ensure uptime of Hardware (Servers, Storage, Network devices, DC Infra, and Services as per agreed SLAs with the Partners & Vendors)

·        Backup and recovery

·        Disaster Recovery Solutions and management

·        Connectivity Infrastructure management

·        Engage in standard Incident, Problem, Change and Risk Management of the IT Infrastructure.

·        SLAs, RCAs reviews and management

·        Capacity management with the Partners and Vendors based on business requirements

·        Continuously engage with Business & Technology departments to understand the issues, requirements and engage with the Partners for proper resolution and delivery of services as per agreed time and SLAs.

·        Ensure System integration of various solutions with IT, Network eco Systems, VAS & 3rd party vendors to ensure the proper management of Hardware and Services.

·        Engage with the Projects team / delivery team and solution engagement teams for Operationalizing of the Project. Engage in ‘Build-to-Operate’ activities

·        Work in close co-ordination with Network team for selecting and implementing end to end Solutions.

·        Implementation of end to end service path and revenue path of the customer

·        To ensure high level of clarity and continuity in communication with the strategic partner team in order to ensure provision of best services for the organization.

Desired Skills and Experience

·        Engineer/Graduate with IT/Telecom subjects + Certification in ITIL, PM etc.

·        8 to 10 yrs in mid to large size organisations

·        Preferable working experience in Telecom environment, understanding of BSS, CCT, IN’s, SMSC’s, GPRS, CCN infrastructure

·        Should have worked in multi vendor networks and have good knowledge of different standards.

·        Good understanding of Network / IP protocols

·        Understanding of IT systems and Applications like Billing, CRM, ERP, Sales Systems etc..