MS Chief Operating Officer
Ericsson - Lagos, NG
About this job
Job description
Req
ID: 33906
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
To secure the operational and financial performance of the in country MS contract, part of the global customer MS deal.
To secure the alignment of the internal MS delivery organization to match the customer's business requirements (as reflected on the SLA)
·
To interact with the Head of
Assurance responsible for running the RNOC to ensure our contractual
commitments can be met
·
The Operations Manager is accountable
for the end to end managed services and contract fulfillment and profitability
for a specific customer in a specific country.
·
The Operations Manager is also
responsible for:
·
To manage the contracts execution
(cost, time and quality) ensuring the fulfillment of all contractual
obligations by Ericsson, the Customer and 3PP;
·
To manage the operational
relationship with the customer, securing to achieve a high level of
satisfaction from the customer regarding the overall delivery performance
·
To secure that hierarchical
escalation on critical incidents (or other emergencies as specified on SLA) are
followed and that the customer is always involved and updated according to
contractual requirements
·
To secure that all internal agreements
(WLA) between the MSIP and other delivery organizations are signed and reflect
the contractual requirements;
·
(During Transition and
Transformation) To act as the head of the customer in-sourced organization,
securing at least the maintenance of operational performance and the
fulfillment of specific contractual, strategic and business case requirements
during these phases.
·
Secure that service delivery units
inputs and requirements on resource or service acceptance (according to
Deployment & Integration processes) are being considered and fulfilled.
·
Secure correct handling of Incident
Management, Problem Management & Change Management
·
Secure that the CS & SPMS
contract are executed as per contractual agreement
EDUCATION
Degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or alternate
COMPETENCIES
Professional/Technical Competence
·
Highly developed management,
leadership skills and experience;
·
Customer orientation with excellent
understanding of service providers / operators business requirements - be able
to create true client value.
SKILLS AND EXPERIENCE
·
A minimum of five years of experience
as a manager in an operations/services/technology environment, with previous
experience in managing a network operations organization.
·
Fluent in written and spoken English
& French. Additional language skills a plus.
·
Highly developed skills in
interpersonal communication
·
Highly developed skills in driving
change
Primary country and city: Nigeria (NG) || Other/Not Applicable || Lagos || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log
About this company
A connected world is just the
beginning.
Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions.
We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life. We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it.
It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating, and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring.
The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more.
• You find us in 180 countries
• We are more than 100,000 employees
• We have more than 30,000 patents
• 40% of mobile calls are made through our systems
• More than 2 billion people globally use our networks
Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions.
We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life. We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it.
It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating, and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring.
The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more.
• You find us in 180 countries
• We are more than 100,000 employees
• We have more than 30,000 patents
• 40% of mobile calls are made through our systems
• More than 2 billion people globally use our networks
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