MSIP Operations Assurance
Ericsson - Lagos, NG
About this job
Job description
Req
ID: 33907
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
MSIP Operations Assurance is mainly responsible for securing that operations activities are performing according to the SLA requirements (as reflected on the WLA) and to provide a escalation point for all KPI / operations delivery performance deviations towards the customer.
As MSIP Operations Assurance, you have a Coordination Role, for the operational activities which actually performed by the Operations Organization on a global site. Following are the activities you will responsible for:
·
All assurance, fulfilment and service
desk activities to be performed under the contractual scope for the specific
customer, acting as a demand organization.
·
Based on the contractual SLA, establish
the WLA between the operations delivery units and the MSIP and monitor the
delivery performance according to MS governance model.
·
Secure KPI fulfilment and coordinate
performance reporting to the customer organization and Support MSIP Contract
Management on penalties verification.
·
Perform hierarchical escalation in
case of critical (or optionally major) incidents and act as the main interface
to the customer.
·
Approve and monitor operational
performance improvement plans.
·
Secure that service delivery units
inputs and requirements on resource or service acceptance (according to
Deployment & Integration processes) are being considered and fulfilled.
·
Coordinate the operational interface
between operational delivery units and the customer's retained organization
(ex. Customer care center) required to fulfil the SLA, establishing OLA
(Operational Level Agreements) whenever necessary.
·
Ensure operational readiness -
availability of operational resources and/or procedures for any new service or
resource on the customer's infrastructure.
EDUCATION
Degree in Electrical Engineering/ Telecommunication Engineering/Computer Science/Computer Engineering or equivalent. Master Degree on the engineering area would be an advantage
PERTINENT EXPERIENCE
·
Have a minimum 7 years of experience
in Operation and Maintenance of Telecom networks.
·
Have a good management background in
the telecommunication industry preferably in the Operation or Support capacity.
COMPETENCIES
Professional/Technical Competence
·
Having good product knowledge
·
Having excellent knowledge in Project
Management (PM certified desirable)
Business Competence
·
Exceptional knowledge and skills in
Business Understanding
·
Highly developed knowledge and skills
in Financial understanding
·
Exceptional English language and
presentation skill
Human Competence
·
Highly Developed Leadership knowledge
and skills, specifically to be Business Manager, Innovator, Competence
Developer and Relationship builder
·
Highly Developed Communication
knowledge and skills, including presentation and influencing skills
·
Highly Developed Customer management
and skills, including relationship building
Primary country and city: Nigeria (NG) || Other/Not Applicable || Lagos || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log
About this company
A connected world is just the
beginning.
Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions.
We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life. We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it.
It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating, and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring.
The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more.
• You find us in 180 countries
• We are more than 100,000 employees
• We have more than 30,000 patents
• 40% of mobile calls are made through our systems
• More than 2 billion people globally use our networks
Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions.
We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life. We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it.
It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating, and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring.
The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more.
• You find us in 180 countries
• We are more than 100,000 employees
• We have more than 30,000 patents
• 40% of mobile calls are made through our systems
• More than 2 billion people globally use our networks
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